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Our support model is designed to make you the expert in the eyes of your customer, while we handle the heavy engineering in the background.
We are a true Value Added Distributor. This means we never communicate directly with your end-user customers. You own the relationship; we own the infrastructure reliability.
To maintain efficiency and speed for all our partners, we operate a strict tiered support structure. This ensures that our engineers are always available for critical, complex issues rather than resetting passwords.
We aim to train you to resolve 80% of day-to-day queries instantly, increasing your customer satisfaction. For the other 20%—the complex stuff—we are right here.
First-line response to the end-user. Basic administration and simple troubleshooting.
Advanced engineering, network diagnostics, and core infrastructure management.
We want you to be confident in the products you sell. That's why every X2 Partner gets access to our comprehensive training resources.
